Next week the company is starting its annual practice of conducting test restores for our clients. The annual test is part of our service to our clients and is free of charge.
Test restores are the only way to prove that the entire process of data backup protection (delta pro processing, encryption, compression, WAN/LAN SSL transfer, storing, incremental daily updating and vice versa for restoring) has been 100% successful.
We start to contact our customers in July and usually by new year’s eve our account managers has completed testing for our entire client base.
Here is the sample email we send to clients:
Subject: Your account with us
Dear client. As part of our service, we contact our clients from time to time to discuss any changes in the system that would require updating. Also, at the same time we conduct test restores to verify the quality of the data protection. We would like to schedule a time to remote access your machine to accomplish this. It can be anytime, even after work hours if that is more convenient for you.
Please reply by e-mail and let us know when is a convenient time is for you.
Best Regards,
PCIC Support Team
E-mail: support@pcicbackup.com
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Visit our website: www.pcicBackup.com
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