The Quality of Backup Software Starts With the Support Service

On July 15, 2010, in Backup Software, Backup Strategies, Business Security, Disaster Recovery, Email Backup, IT & Technologies Partners, Remote Backup/Online Backup, by admin

Next week the company is starting its annual practice of conducting test restores for our clients.  The annual test is part of our service to our clients and is free of charge.

 Test restores are the only way to prove that the entire process of data backup protection (delta pro processing, encryption, compression, WAN/LAN SSL transfer, storing, incremental daily updating and vice versa for restoring) has been 100% successful.

 We start to contact our customers in July and usually by new year’s eve our account managers has completed testing for our entire client base.

 Here is the sample email we send to clients:

 Subject: Your account with us

 Dear client.  As part of our service, we contact our clients from time to time to discuss any changes in the system that would require updating.  Also, at the same time we conduct test restores to verify the quality of the data protection.  We would like to schedule a time to remote access your machine to accomplish this.  It can be anytime, even after work hours if that is more convenient for you. 

 Please reply by e-mail and let us know when is a convenient time is for you.

 Best Regards,

 PCIC Support Team

 E-mail: support@pcicbackup.com
__________________________________
Visit our website: www.pcicBackup.com

 If You Fix the Problem Before it Exists What’s the Problem?
Ask our representative how we can help protect your valuable business data.

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Data Backup – it’s all about the Restore!

On July 14, 2010, in Backup Software, Backup Strategies, Business Security, Disaster Recovery, General, Remote Backup/Online Backup, by admin

Very often we get new clients that come to us from using another remote backup/cloud backup service. After presenting our unique service preposition we ask -who recommended us? And also why do you want to leave your current provider?  We know that usually clients will not switch to a new provider unless there is a special reason.

Well the number one answer that we get is failing to restore some or all of the data (the second reason is that restores took too long)  And unfortunately all of them found out after the data was lost and then it was too late.  We have heard a stories of people who lost QuickBooks files with their entire accounting records or a person that couldn’t restore his server and is struggling to stay in business.  In some cases we know that some of the companies refund the money but no amount of a refund can help restore data that took years of hard work to create.

In all areas of life it is important to learn from other people’s experience.  The phrase “you get what you pay for” is important to remember when you buy any low cost product/service, especially when the asset you are looking to protect is truly invaluable.

Some of the data backup solutions/providers on the market provide a 20% backup/restore solution. They are made to cover only certain scenarios of data loss! How you know? Do some research, run some disaster recovery scenarios and restore masses of different types of data from different types of applications at different times, and ask lot’s of “what if” questions.  What if I need to restore an important email from 2 years ago?  What if I need to restore 200 GB right away? And how fast can you restore it?  Can you restore a deleted document from 3 years ago?  How can I make sure 100% that I will be able to retrieve my SQL data base or any backup data successfully?  Remember, that the purpose of backup is all about the restore!

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Email Security & Data Loss Prevention

On July 13, 2010, in Backup Strategies, Business Security, Email Backup, General, Remote Backup/Online Backup, by admin

Email has become the lifeblood of the modern business. E-mail is a powerful communication tool and must be protected as part of your backup strategy.

 As dependence on email and its use have grown, so has the governmental and legal scrutiny regarding email. Email is now just as admissible in court, and just as critical for any business to maintain, as are its paper-based records.

However, e-mail has been proven to be a very insecure means of communication.  This causes great concern when an e-mail message contains confidential information, such as PHI.  When used recklessly it can open the provider up to several potential legal and ethical dilemmas.

Ask yourself if a client/patient makes a claim and you need to refer to a written email record from two years ego, can you find this email? 

Lost email is a very common occurrence, with companies struggling each day to restore key messages, attached files, and entire correspondence threads. Hours are spent performing restores and searching for the right email messages.

Having the ability to quickly and easily retrieve email records in your original format is essential for any business. It also gives companies a competitive edge in customer satisfaction and employee effectiveness.

Management needs to be assured that their correspondence is safe and easily retrieved. You need to make sure that your business email is available regardless of the failure of any system and right now is the right time to take care of it.

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